Refund policy
Policy Overview
Pressure Washer Summit wants every customer to feel confident when purchasing professional equipment from our store. We understand that high-ticket purchases require clear expectations, dependable support, and a fair process if something needs to be returned or exchanged.
Eligible products may be returned within 30 days of delivery. We do not charge a restocking fee, and original shipping costs are refunded when a return is approved.
Return & Exchange Eligibility
To qualify for a return or exchange, the item must be new, unused, and in its original packaging. All manuals, accessories, parts, hardware, and included materials must be returned with the product.
Items that have been used, installed, fueled, altered, assembled beyond what is necessary for inspection, or returned with missing components may not be eligible for a refund or exchange.
All returns and exchanges must be authorized by Pressure Washer Summit before the product is shipped back.
Return Window
Return requests must be submitted within 30 days of the delivery date.
Products sent back without prior authorization, or shipped after the approved return window, may be refused. We recommend contacting us as soon as possible so we can review the request and provide the correct return instructions.
Return Shipping Responsibility
For customer-initiated returns, including ordering the wrong product, changing your mind, or deciding the item is no longer needed, the customer is responsible for return shipping costs.
Pressure Washer Summit can provide a prepaid return label when available. The cost of that label will be deducted from the final refund.
For defective products, damaged shipments, or incorrect items sent by us, Pressure Washer Summit will cover all approved return shipping costs.
How to Start a Return or Exchange
To begin a return or exchange, email support@pressurewashersummit.com with your name, order number, the product you wish to return, and the reason for the request.
Our support team will review the information and provide a Return Merchandise Authorization, commonly called an RMA, along with the correct return address and shipping instructions.
Please do not return an item to the address shown on the original shipment unless our team specifically directs you to do so. Products may ship from different supplier or distribution locations, and unauthorized returns may be delayed or refused.
Damaged or Defective Items
Please inspect your order promptly upon delivery.
Damage involving freight or LTL shipments must be reported within 48 hours of delivery. When possible, note visible damage on the delivery receipt before signing and take clear photographs of the packaging and product.
Damage involving small-parcel shipments from UPS or FedEx must be reported within 15 days of delivery.
For damaged, defective, or incorrect items, contact us with photos and a clear description of the issue. Once verified, we will arrange the appropriate replacement, repair, return, or refund at no shipping cost to you.
Cancellations
Orders canceled before shipment are eligible for a full refund.
Once an order has shipped, it can no longer be canceled and must follow the standard return process. Freight orders that have already been scheduled or released may also need to be handled as returns.
Refund Processing Time
Approved refunds are processed within 7 business days after the returned item has been received and inspected.
Refunds are issued to the original payment method. After the refund is submitted, your bank or card provider may require additional time to post the funds to your account.
Our Error vs. Customer-Initiated Returns
When a return is required because we sent the wrong item, or because the product arrived damaged or defective, Pressure Washer Summit covers the approved shipping costs.
For customer-initiated returns, the customer is responsible for return transportation. Original shipping costs are refunded once the return is approved, received, and inspected.
Exchanges Process
Approved exchanges follow the same eligibility and RMA requirements as returns.
For exchanges requested due to preference, fit, specifications, or ordering the wrong product, the customer is responsible for both the return shipping cost and the shipping cost of the replacement item.
If the exchange is necessary because of a defective, damaged, or incorrect product, Pressure Washer Summit will cover the approved shipping costs.
Our Commitment to You
We aim to make every return or exchange clear, organized, and fair. Our support team will explain the next steps, keep you informed, and work to resolve eligible requests as efficiently as possible.
For assistance, contact support@pressurewashersummit.com.
